Orange’s new repair service- a good experience

August 14, 2009

 It’s been bothering me for a while that my mobile is turning itself off after 3 min of every call I make, certainly made my bills thinner, but yet quite a drag. I have been carrying the same Sony Ericsson for a year or so and was planning to upgrade to the new iPhone or HTC Magic Android (Soon coming from Pelephone) – and left the decision to when they will arrive to Israel so I can compare and make a wiser resolution.

So, you may understand why I didn’t want to spend any money on repairing a mobile that I intend to replace soon…

So.. I  have been postponing it for some time, but on last Thursday I decided- no more 3 min calls (!)  and went to repair my mobile at an Orange point of service near my work.

Upon entering I took a number and waited for about 5 minutes to get service. When my number came up I approached a desk and was ready to get upset… (Like any good Israeli)

After I Explained to the representative at the desk the problem and mentioned why I don’t intend to spend a lot of money on the repair she surprisingly gave me a 50% discount with no arguments. I was pleased. Then, she backed up all my numbers,  gave me a simple Nokia handset to use while mine  is being repaired, and told me that it would take 2 business days.

She then offered me to send the handset to my house with a discounted delivery (20ILS instead 44 ILS) or to pick it up from any point of sale or customer care center in my area. I chose to pick it up from the same place.

When I was about to leave, she gave me extra 120ILS to spend on content downloads from the Orange portal, that was a treat that left me smiling, though she mentioned to cancel it after I am done or I’ll be charged for a regular content package on the next month. I left with a big smile.

Orange have recently changed the way they deliver their repair service as well as the whole processes inside their points of service and sale around Israel.

I picked up the brochure explaining the new repair process to customers so I will translate it for you native english speakers:

1. Starting now you can give away your handset for repair in one of 70 Orange points spread in malls and centers around the country.

2. The handset will be sent to a proffesional unique lab, and will go through a comrehensive repair and a meticulous quality check.

3. Meanwhile you will get an alternative handset which will allow you to stay connected

4. You will bw able to pick up your phone from any Orange point after 2 business days or to receive it with a delivery (available for a fee).

Orange service2

Orange service1

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Mobile POS of the Holy Land #3. Pelephone prints

July 10, 2009
Pelephone

Pelephone

Hi! Ages have passed since my last post. Luckily, Stavik has been doing a great job in keeping the blog up to date. In the recent months she wrote about some interesting Pelephone activities so I decided to add a little color and scan a few printed ads of this operator.

Let’s start with the Global Pass – the new roaming offer. As Stavik described in her post the offer includes a  low (local-like) rate for calls from abroad for a fixed monthly fee and a relatively high call setup fee. Below are two prints: one is Global pass for business and the other for consumer. Interestingly, the only difference is in the price. Business version features lower monthly price (ILS 14.9 vs ILS 19.9), lower minute cost (ILS 0.49 vs ILS 0.59) and lower call setup fee (ILS 3.5 vs ILS 4).

pele_globalpass_0709_a

Global Pass Business - outside

Global Pass business - inside

Global Pass business - inside

 

Global Pass consumer outside

Global Pass consumer outside

Global Pass consumer - inside

Global Pass consumer - inside

 

Additional print which also promotes the consumer version of the Global Pass communicates a message of the Pelephone’s global footprint thanks to its partnership with Vodafone Netherlands.

Global Pass - Vodafone

Global Pass - Vodafone

Global Pass - Vodafone

Global Pass - Vodafone

 

 

 

 

 

 

 

 

 

 

The next pomotion is MUSIX music service. The communicated offer is simple – ILS 19.90 for an unlimited access to 200,000 tracks of various genres. Two first month are free. I just wonder why there is no note, even in the smallest font that all the tracks are DRM protected and they may only be kept while the subscription lasts.

MUSIX - outside

MUSIX - outside

MUSIX - outside

MUSIX - inside

And the last (bonus 🙂 ) print. A free laptop promotion for ILS 189 data plan subscribers.

pele_nestick_0709_bpele_nestick_0709_a


Pelephone GSM. The first pictures

February 10, 2009
Pelephone

Pelephone

As I’ve promised I continue to inform about Pelephone’s new network campaign enrollment. Yesterday I’ve passed again near Pelephone point of sale in the central bus station in Jerusalem. This time it looked better. New posters with “High speed GSM” logo had already been placed. It seems also that the staff has been reinforced (3 sales persons instead of the usual 1 or 2). Here are a few pictures I’ve taken. Btw pictures were shut by my brand new Nokia N79.

Pelephone poin of sale

Pelephone point of sale

Pelephone GSM poster

Pelephone GSM poster


Mobile POS of the Holy Land #1

September 30, 2008

Happy new Jewish 5769 year to everybody! Today I start a new rubric. From time to time I’ll try to bring an overview of the most interesting POS materials of the mobile industry in Israel.

Cellcom zmanismoney

Cellcom zmanismoney

Let’s start with Cellcom’s ad for zmanismoney campaign. Read the rest of this entry »